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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James B

July 10, 2026

5  out of  5
rating by James B
"Have been using them for years and are always professional, courteous and makes the process easy as possible"
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Matthew Centonze

July 7, 2026

5  out of  5
rating by Matthew Centonze
"Great group of people! Lauren has been incredibly helpful throughout my home buying process and made everything much easier. I highly recommend working with this team!"
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Tammy Yother

July 1, 2026

5  out of  5
rating by Tammy Yother
"Love all my peeps at Jeff Johnson's office!"
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Barbara Hudgins

June 8, 2026

5  out of  5
rating by Barbara Hudgins
"A great agency to work with, they are very knowledgeable. You cannot go wrong with Jeff Johnson and his team."
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Hamilton Kimbro

June 2, 2026

5  out of  5
rating by Hamilton Kimbro
"They have friendly knowledgeable staff."
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Daniel Mastroianni

June 1, 2026

5  out of  5
rating by Daniel Mastroianni
"More than excellent"
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Danny Dill

May 29, 2026

5  out of  5
rating by Danny Dill
"I am a licensed roofer as well as a Public Adjuster. I see sides that most people don't get to see. I see a caring staff that just wants to do right by their customers and that starts at the top! I have dealt with several Agent's offices. Mr. Johnson's office is by far my favorite!"
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Amy Hazelwood

May 27, 2026

5  out of  5
rating by Amy Hazelwood
"I called Michael and she helped me out right away while we were on the phone. I highly recommend Jeff Johnson's office."
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Carmen Saavedra

May 13, 2026

5  out of  5
rating by Carmen Saavedra
"I’ve trusted this team with my renters, auto and home insurance since 2022. They are incredibly patient, taking the time to explain every term and recommendation clearly. Whether it’s via text, phone, or in person, they’re always willing to help. Highly recommend!"
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S Holcomb

April 28, 2026

5  out of  5
rating by S Holcomb
"Always helpful and very pleasant. Easy to do business with always."
We responded:
"Thanks for the 5 Stars S! Please know we are here for you! The Jeff Johnson Agency is all “in” for the Holcomb family!
Sincerely,
Jeff Johnson "
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Gwen Daulton

April 27, 2026

5  out of  5
rating by Gwen Daulton
"Have been using this office when we transferred our insurance from CA to TN. Always the best service; so responsive; so easy to work with. Highly reccommend. Shoutout to Lauren."
We responded:
"Thanks so much for the kind review, Gwen. Those words mean so much to all of us at the Jeff Johnson Agency, but especially to Lauren!
You are fueling our go! Thankful for you!
Sincerely,
Jeff Johnson"
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Anita Gontarek

April 21, 2026

5  out of  5
rating by Anita Gontarek
"Office has been great working with us to adjust our Homeowner's insurance billing to every 6 months instead of one year so that lump sum payment is not due all at once. Thanks Lauren for continuing to check on payment sent on Monday before due date."
We responded:
"Anita....Thanks for the awesome 5 star review. I'm so glad Lauren was able to help you! She is so good that way. We at the Jeff Johnson Agency greatly appreciate you!
Sincerely,
Jeff Johnson"
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S J Parrish

April 15, 2026

5  out of  5
rating by S J Parrish
"Michael Johnson and her staff at State Farm Tn provided timely, professional and excellent customer service. I highly recommend her office to my friends and family."
We responded:
"Hello SJ, Thanks so much for taking the time to share your positive experience! We value your feedback and look forward to seeing you again soon! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Please let us know what we can do for you in the future. Michael is ready for your call!
Sincerely,
Jeff Johnson"
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Deborah Guinn

April 13, 2026

5  out of  5
rating by Deborah Guinn
"Lauren Smith was very helpful and knowledgeable I would recommend her to any of my friends"
We responded:
"Deborah, it is a pleasure to hear what a wonderful experience you have had with my Team; especially Lauren! She is special! Keep the Jeff Johnson State Farm office in mind for all your insurance needs.
Sincerely,
Jeff Johnson"
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Michael Crisp

April 13, 2026

5  out of  5
rating by Michael Crisp
"Jeff Johnson and his team have provided phenomenal support and service to my family as State Farm customers.

Notably- John, Lauren and Kathy have always been great to work with over the years.

If you are in Ooltewah or the greater Chattanooga area, I’d highly recommend reaching out to Jeff and his team to hear how they can support your insurance needs."
We responded:
"Michael, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jeff Johnson’s Team—we are always here to help!
Sincerely,
Jeff Johnson"
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Paula Sciortino

April 11, 2026

5  out of  5
rating by Paula Sciortino
"This is an excellent office to work with. We had a recent issue with one of our vehicles and Lauren was so helpful and expedient in providing us with the documents we needed. I have been a State Farm customer for over 40 years; 3 years with this office."
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Cheri Denton

April 8, 2026

5  out of  5
rating by Cheri Denton
"Been with this company and agent for almost 40 years. Never have a had an issue. Everyone is always willing to go out of there way to help with anything that comes up."
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Michael Galle

April 2, 2026

5  out of  5
rating by Michael Galle
"All I had was rental insurance since my apartment was my "2nd" residence. But that was handled in a friendly and professional manner."
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Stacy Boydston

April 1, 2026

5  out of  5
rating by Stacy Boydston
"Excellent service. Been with Jeff Johnson’s State Farm office for years and the service is impeccable. Professional and courteous."
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Mark Ahlden

March 31, 2026

5  out of  5
rating by Mark Ahlden
"Recently updated car insurance policy with a new car. One simple call to Lauren and update was handled efficiently and pleasantly. And has a very warm personality and always handles requests efficiently."
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Rebekah Gross

March 25, 2026

5  out of  5
rating by Rebekah Gross
"Carla has been phenomenal to work with! Quick quotes & helped make sure I got the best deal possible for my two vehicles."
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Paula Gregory

March 25, 2026

5  out of  5
rating by Paula Gregory
"I worked with Lauren Smith and she did an excellent job for me in writing my Auto Insurance and my Life Insurance. She is very professional, knowledgeable and considerate of your needs. She made sure that she explained the coverage to me that she was quoting for the Auto and Life Insurance which is very important because most people don't understand what they are purchasing. It is great to have an Agent/Customer Service Representative that explains coverage and how they work in various situations. I am so glad to work with her."
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John DeSantis

March 25, 2026

5  out of  5
rating by John DeSantis
"Lauren was able to fix my computer issue before I could even get ISC on the line. Nice to have a tech person in our own office!. Thanks Lauren!"
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Derick Raymer

March 24, 2026

5  out of  5
rating by Derick Raymer
"Lauren Smith is the "Bomb", always knows her stuff and her communication is top notch! Really like working with State Farm, especially when they have staff like Lauren!"
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Michael Curtis

March 4, 2026

5  out of  5
rating by Michael Curtis
"Rock star"